We are the seller of the merchandise, and we are responsible for managing and administering the site, arranging order processing and fulfilment for the merchandise you ordered through our site.
When you place an order, you are making an offer to buy the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide details of what you have ordered, details of the price charged, information about the progress of your order and estimated dispatch and delivery information.
This communication will be our acceptance of your order. You may track your order status online.
Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.
The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:no sufficient stock to deliver the merchandise you have ordered; no delivery can be arranged for your area; or one or more of the merchandises you ordered was listed at an incorrect price due to a human or computer error.
If we cancel your order, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
Price and Payment
We will use all reasonable commercial endeavours to display accurate and up to date prices on our site.
If the order is cancelled by us and you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
We process all our payments through PayPal. You can check out with your PayPal account or major credit cards, MasterCard, Visa and American Express cards. PayPal accepts credit card payments without PayPal account. When you place an order, you authorise us to debit the PayPal account or credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
We only make deliveries in the specified areas of Hong Kong from Monday to Saturday except public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands. We reserve the right to decline delivery at our sole discretion. You agree and accept that under no circumstances will we accept cancellation of order or refund.
We will deliver the merchandise ordered by you to the address as provided for delivery at the time you make your order. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise is delivered to the address you give us for delivery.
If we are unable to meet any stated dispatch or delivery dates or times, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
Customers purchase over given amount (upon net purchase) will enjoy free home and commercial office delivery (offer are subject to the General Terms & Conditions). For details, please refer to the following information:
– purchase up to $500 (single order)
If the purchase amount is lower than to the specific amount of free delivery service, $100 will be charged as the delivery fee. Each order is subject to one address for the delivery service.
Delivery service only available in Hong Kong (Some area is limited) with the delivery point at where the truck team can reach. If the registered address is not in the delivery area, the delivery service company may refuse to provide the service.
Delivery is arranged 10 working days after purchase and subject to difference area. Customers will be contacted and noticed at least one day before the actual delivery date.
If the delivery area is closed due to large-scale public events, such as celebrations, demonstrations, etc., the delivery time may be re-arranged, and the date and time when the person contacts you shall prevail.
- Road section that needs Closed Road Permits.
- Container Terminals, Cheung Chau, Lamma Island, Peng Chau, Po Toi Island, Ninepin Group, Soko Islands, Kat O(Crooked Island), Tap Mun(Grass Island), Lung Kwu Chau, Mui Wo, Pui O, Tong Fuk, Tai O, Shek Pik, Ngong Ping, Pak Tam Chung, Lugard Road
- Pedestrian Zone: Delivery service may suspend if there is any roadblock
Returns or Exchanges
Merchandise may be exchanged within 14 days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
the exchanges policy applies;
the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;
the packaging of the merchandise must be in the condition in which it was delivered to you.
You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
We reserve the right at any time without notice to revise the content and pricing of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
Version – July 2021